ProGAGE ISO v6 
FAQs

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Q: Does the software help us meet ISO or QS requirements?

A: Yes, the software has been designed around helping companies meet or exceed these calibration requirements.

Q: I have a lot of gages that are very similar to each other. Is there a way to copy the information from one gage to another without having to retype everything?

A: We have a clone gage feature built into the system that will copy all gage information except for the calibration histories to a new gage.

Q: How much disk space will the database take up?

A: This varies quite a bit depending on a number of factors, but the approximate space requirements is 100 MB per 1,000 Gages (assuming that you want maintain 5 years of calibration, GR&R and usage history).

Q. I want to use the same calibration standards for more than one gage, but I have already entered all of the information in for each gage, is there a way to copy just the calibration standards?

A: ProGAGE has this feature built into the system, so that you can copy calibration standards from any gage to a different one.

Q. Why do I always have to retype in my calibration standards? When I calibrate a gage I already put them in the last time so why doesn’t the software remember my last setup?

A: If you want your calibration standards to automatically show up in the Calibration screen, then they must be set up in the Gage Master screen under Standards, then they will show up every time you recalibrate the gage.

Q: I like the reports you have in the system, but I want a different field to print on a report, can this be done?

A: We offer an optional report designer module that will allow you to customize our existing reports, and even give you the power to create your own. If you choose, we can make the modification for you, but there will be a charge for that.

Q: We have facilities outside the US, do you support any other languages?

A: Currently we do not support multiple languages by default, but with the label editor module, you can change any of the field names to different words or languages.

Q: We have a lot of gages that we want to issue to one location at one time, is there a way to do that in ProGAGE?

A: We offer a module called Kits and Fixtures that allows you to issue multiple gages to one location at one time.  This can save you a lot of time and effort. We also support the calibration of all of those gages at one time, again saving you time and effort.

Q: I want to print calibration stickers for my gages from your system, will any label printer work?

A: No, we have to build in the correct drivers and formats into our system, currently we support the Brother models PT-PC, 2500 PC and 9200 printers.

Q: I have some old gages and calibrations in my system from over 5 years ago. Can I just delete them out of the system?

A: You can delete them, but we recommend that you use our archive feature that will move the old gages and/or calibration records to a different table. This will make sure that just in case you need them later, you have access to those records. It’s always recommended that you backup your database file before archiving or deleting a large number of records.

Q: Is there a way to let the software know who is calibrating a gage, so that I do not have to fill in the Calibrated By field every time?

A: By setting up the Security feature in ProGAGE, the system will automatically fill in your name as the calibrator, decreasing the amount of time needed to enter calibrations, as well as the likelihood of mistakes.

Q: I just downloaded the software from your website and now it is asking me for an “Extraction Code”.  What is this used for?

A: The extraction code is used to control software updates and upgrades for our customers.  When you contact us for this code, we track which version you are upgrading to so that we can better serve you if you need support.  We also use this code for 30-day trial demos. That way we know who is evaluating our software and can better help them learn about all the features and benefits.

Q: I can’t remember my password and now I can’t run the software. Can you let me know how to get it running again?

A: Since security is important, please contact our Technical Support Department so that we can verify you, your company and validate your serial number. Once verified, we will provide you with a “backdoor” username and password.

Q: The EOM (End-Of-month) box is checked on the Gage Master Entry tab, but it does not seem to work.  What is the problem?

A: In order for the EOM month-end rounding feature to correctly work, you must not have your calibration frequency units set to “Months”.   For example, don’t set your calibration frequency to “2 Months”. Instead you should express it as “60 Days”.

Q: I’d like to send you a copy of my database file to examine it for problems. What is the best way to get it to you?

A: We have set up a special FTP site on the web so that customers can send us large files electronically. This is much faster and more efficient than trying to send large files via email.  Also, on many corporate email systems, limits are set up to prevent sending emails with large file attachments. The FTP site gets around this problem.

To upload your file to us, do the following:

1.      Run your web browser and link to ftp://69.20.55.202/

2.      Logon with User name = AQS, leave the Password blank.

3.      Create a folder with you company name (right click and choose New > Folder)

4.      Copy and paste your file into your company folder (i.e., run a copy of Windows Explorer, find your file, right-click and choose Copy. Then return back to the Internet browser window, right-click on your company folder and choose Paste).

Q: How do I setup ProGAGE on Terminal Server.

A: You should be logged on the Terminal Server machine as the Local Administrator or asDomain Administrator when you install ProGAGE ISO. Leave the Terminal Server in Execute Mode (the normal mode for the Terminal Server machine to run applications), rather than in Install Mode. To confirm mode, go to a command prompt and type in "change user /query". To put the system into execute mode, enter "change user /execute".

Installing ProGAGE ISO on Terminal Server is similar to installing the application on stand-alone system. Please refer to Chapter 1 of the System Administrator’s Guide section of the Users' Manual for details.